Shipments
and returns

Shipments

Playmarket products are delivered by:

• The delivery time is from 2 to 5 business days on the Iberian Peninsula.
• Shipping costs: € 6. There is free shipping on orders above €60.
• Delivery shall be done by Envialia, Nit Logistic or Szendex.

Orders shall be delivered to the address you gave us on the form, so it is important to ensure that the shipping address is correct. We shall not be held responsible if the shipping address is incorrect or incomplete.

You can track the status of your order by requesting this information from us at the email: informacion@play.es.

For safety reasons, Play shall not deliver any orders to PO boxes or military bases, and shall not accept orders when the recipient of the order and his or her address cannot be identified.

If you select PayPal as the payment method, you cannot make any changes to the shipping address once the order is placed, as PayPal requires shipments to be made to the address registered with them.

MAKE SURE you’ve got the correct address registered with PayPal before paying with this method.

Delivery problems

Please notify Play if you have not received an order after 10 business days.

If it is impossible for us to deliver your order, the shipping company will contact you again to agree upon a new delivery date.

When your order is delivered, please check that the order is complete and matches what you ordered. If there is any discrepancy or problem with the order, contact Play at informacion@play.es, leaving your personal details and order number, and describing the discrepancy or problem and we shall get in touch with you as soon as possible to resolve the incident.

Returns

Would you like to return an item?

Playmarket products must be returned in the same condition in which you received them, along with their complete original packaging, labels and with any accessories you received with them. Customers shall be responsible for proving that they returned the items, so we recommend that you always ship them with a company that certifies delivery for your safety. We shall not be held liable for losses, delays or shipments to wrong addresses of any product that you wish to return to us.

If the return does not meet the terms set out, you shall not have the right to any reimbursement and we will send Playmarket products collect on delivery, or COD. If the recipient of Playmarket products is different than the person who made payment, the money shall be reimbursed to the person who made the payment. The Playmarket products must be returned in a single shipment. We reserve the right to not accept Playmarket products that belong to a single order that are returned and delivered at different times. After verifying that the Playmarket products returned meet all the specifications of the Return Policy, we shall send you an email notifying you that your return has been accepted.

Changes and returns within other online purchase shops are not permitted.

To return an order, you should send Playmarket products to this address:

PLAY, SA
Post-sales Dept.

Pol. Ind. de Caldes
Ronda Boada Vell, 6 08184 Palau-solità i Plegamans
Barcelona (Spain)

What is the period in which I can return an item?

The period for returning an order is 15 days from the date of receipt of the product.

How much does the return cost?

You shall be responsible for the costs of returning the product and we shall never accept returns sent collect on delivery.  We shall never reimburse shipping costs.

How do I receive reimbursement of my return?

Whichever payment method you used; we shall reimburse the amount as quickly as possible. If the reimbursed amount is incorrect, you can send an email to our Customer Service Department at informacion@play.es and we shall resolve the problem as quickly as possible.

And what if I receive the wrong product or a defective product?

If you receive the wrong order or a defective product, please contact us at your earliest convenience at the email informacion@play.es, describing the error or defect and providing your personal details. The period in which to make the return is 30 days.

If there are problems with the packaging, please notify the courier service at the time you receive the product.

We shall carefully inspect the returned product and send you an email within a reasonable period if the product refund or replacement is approved (as applicable). The reimbursement or replacement of the item or items shall be executed as quickly as possible and always within a 30-day period from the date on which we sent you an email confirming that the refund or replacement of the noncompliant product would be accepted.

The amounts paid for the products returned due to an imperfection or defect, when they do actually exist, shall be wholly reimbursed, including the shipping costs incurred to deliver the item and the costs that you incurred to return them to us. The refund will be made by the same method used to pay for the order.

The rights recognised by current legislation in force remain unaffected.